The obligation to interact electronically with the Administration and its scarce guarantees

The new Law 39/2015 conceives the Administration by default as e-Administration and gives a twist to the obligation to interact electronically. With the new law, the administration has to be electronic by default and the consent of citizens is no longer required for the electronic relationship, although they have the right to choose and change the face-to-face or electronic channel, but this choice can be presumed. We have moved from the right to the obligation to communicate electronically with the administration, almost by default. We analyse the possibility of imposing the electronic relationship through regulatory standards under certain requirements and material budgets. However, neither the law nor the courts are demanding nor guaranteeing, against which the author relies on guarantees against possible discrimination or helplessness. Likewise, we analyse the fact that some collectives are obliged "in any case" by law to interact electronically and precisely all those obliged to the electronic relationship do not have the right to be assisted. Finally, we consider the consequences of the failure to comply with the duty to interact electronically, which has been regulated by Law 30/2015 in a very improvable way and with little guarantee.