Socio-interactive in company research applied to staff communicative training

The goal of this article is to present models and resources from discourse analysis that allow professionals in companies to broaden the repertoire of their communicative strategies, to acquire skills for activating and mobilizing these strategies, and to apply resources for reflecting on the communicative process. The training proposed consists in teaching strategies and linguistic resources based on the socio-discursive analysis of conflict and conflict resolution in real situations involving communicative practices. This research-action method starts with data collection and finishes with the production of materials for employee training. We apply the results of the analysis to the production of various types of teaching materials: repertoires of strategies, reports, and communicative portfolios.