How to prevent abusive behaviour and technological crime at companies? An interdisciplinary study of the ICT use policies, and prevention and management of “conflicts” in a sample of Spanish companies
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The study of improper behaviour of employees in the use of the computer resources that a company provides them (PC, email, mobile telephone, PDA, etc.) represents an area of research of growing interest, in great part due to the financial impact, both direct and indirect, it can have on profits. This article analyses the strategies for prevention and control of the use of new technologies by employees in a sample of Spanish companies.
Governance and direction of people and the prevention of abusive behaviour requires, at the very least, management formulas that take into account the different ethical, motivational and legal aspects involved so that the necessary control does not impinge on the creation and maintenance of the climate of trust required at organizations.
This study aims to contribute more knowledge on the reality of how different control mechanisms are introduced, in line with similar studies, though it focuses on the control activity itself and the company’s reaction, rather than the disloyal or abusive acts of employees. In conclusion, certain practical guidelines for companies are suggested with regard to controlling the activities of employees when using ICTs.
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