Managing Negative Emotions in Online Collaborative Learning. A multimodal approach to solving technical difficulties

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Simone Belli
Universidad de Investigación de Tecnología Experimental Yachay Tech, Quito

The purpose of this paper is to identify how participants manage technical difficulties during online collaborative learning. We analyze the participation framework in a corpus composed of 30 hours of online collaborative learning among students of an Andean university, their professor, and international experts. The internet-based IT platform used was ZOOM. We present a multimodal interaction of verbal and body language in collaborative activity for the analysis of moment-by-moment evolving social interaction. Also using conversation analysis, we focus on the ways in which participants interact with their words and their non-lexical expression. Thanks to this methodology, we describe the moment-by-moment interactional work performed in collaborative activity.

We have observed how technical difficulties generate social unrest and negative emotions shared among participants. In many cases, these difficulties generate conflicts between participants. We describe how negative emotions are shown in mixed contexts, and how users solved these during online collaborative learning. This study contributes to previous knowledge on the importance of multimodal interaction in displaying engagement and organizing courses of action in meeting settings by analyzing the multimodal construction of one specific situation, that is, a conflict caused by technical issues and managed between users.

 

Keywords
online collaborative learning, technical problems, multimodal interaction, negative emotions

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How to Cite
Belli, Simone. “Managing Negative Emotions in Online Collaborative Learning. A multimodal approach to solving technical difficulties”. Digithum, no. 22, doi:10.7238/d.v0i22.3140.
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Author Biography

Simone Belli, Universidad de Investigación de Tecnología Experimental Yachay Tech, Quito

Simone Belli (Bergamo-Italia) is Professor in the Department of Social Science and Innovation at Yachay Tech. He received his PhD Doctor Europeus in Social Psychology from Autonoma University of Barcelona with the thesis 'Emotions and language'. He is member of MIRCo Research Group (Multilingualism, Social Identities, Intercultural Relations and Communication), GESCIT Research Group (Social Studies in Science and Technology), CED Research Group (Centre of Discourse Studies and ISRE - International Society for Research on Emotion. Sponsored by the Spanish Department of Education and Science, he worked as predoctoral fellow at Georgetown University at Washington, DC, University of Manchester, and Manchester Metropolitan University supervised by Rom Harré, Ivan Leudar, and Ian Parker, respectively. He has been visiting professor at University of California, San Diego and Universidad Michoacana de San Nicolás de Hidalgo, Morelia, thanks to Scholarship for Young Professors and Researchers Banco Santander, He was a postdoctoral researcher at the San Diego State University, Charles III University of Madrid and Universidad Autónoma de Madrid,by Paulo Freire Innovative Technology/Pedagogy Post-doctoral Visiting Scholar and Alliance of 4 Universities, respectively. He has been Invited Professor at University of Bergamo and at University of Helsinki as a Professor in Summer School Course "Emotions and Interculturality". His research is focused to understand why emotions have a strong relationship with language, and how it is possible to express these emotions in online/offline spaces.